Refund and Cancellation Policy

Journi Health

Refund & Cancellation Policy

Journi Health | www.healthjourni.com

Last updated: June 19, 2026

This Refund and Cancellation Policy (“Policy”) describes your rights and our obligations with respect to cancellations, returns, and refunds for products and services purchased through the Journi Health platform. By purchasing any product or service through Journi Health, you agree to this Policy.

1. Subscription Memberships

1.1 How to Cancel

You may cancel your Journi Health membership subscription at any time using any of the following methods:

In-app: Navigate to Account → My Subscriptions → Cancel Subscription
Online: Log in at www.healthjourni.com, go to My Account → My Subscriptions
Email: Send a cancellation request to support@healthjourni.com with your account email and subject line “Cancellation Request”
Phone: Call 1 (866) 525-3777 (Monday–Friday, 9 AM–5 PM local time)

1.2 Cancellation Window

To avoid being charged for your next billing period, you must cancel at least two (2) days before your next renewal date. Cancellation takes effect at the end of the current billing period. You will retain access to membership benefits through the end of your paid period.

Example: If your subscription renews on the 15th of each month, you must cancel by the 13th to avoid being charged for the next month.

1.3 Membership Refunds

We do not offer refunds for partially used membership periods. If you cancel mid-cycle, you will continue to have access through the end of the period for which you paid. Refunds for memberships may be provided on a case-by-case basis in our sole discretion (for example, in cases of documented technical error or billing mistake). To request a refund, contact support@healthjourni.com within 30 days of the charge.

2. Medication / Prescription Plans

2.1 New Orders — 48-Hour Cancellation Window

For new medication orders, you may cancel within forty-eight (48) hours of submitting your payment information, provided the medication has not yet been shipped. To cancel a new order within 48 hours, contact us immediately at support@healthjourni.com or call 1 (866) 525-3777.

2.2 No Refunds After Medication Has Shipped

Once a medication has been shipped by the dispensing pharmacy, you are not eligible for a refund for that order, regardless of whether the package has been delivered or opened. This policy exists because medications cannot be returned or resold once dispensed.

No refunds are available once medication has been shipped. Contact us immediately at support@healthjourni.com if you need to cancel before shipment.

2.3 Recurring Medication Plans

If you are enrolled in a recurring medication plan (e.g., monthly GLP-1 or peptide therapy plan), your plan will automatically renew at the interval selected at checkout. To avoid being charged for your next medication shipment, you must cancel at least two (2) days before your next billing date. You can view your renewal date and cancel in-app, online, by email, or by phone as described in Section 1.1 above.

2.4 Membership vs. Medication Plan — Independent Cancellations

Your membership subscription and your medication plan are separate subscriptions with separate billing cycles. Please note:

Cancelling your medication plan does NOT automatically cancel your membership. Your membership will continue to renew and be billed monthly unless you separately cancel it.
Cancelling your membership DOES cancel your active medication plan. If you cancel your membership, any active medication plan will also be terminated, and your prescribing pharmacy will be directed to cancel any pending fills.
If you wish to cancel both, you must separately cancel each, or cancel your membership (which will also cancel the medication plan).

3. Lab and Diagnostic Services

For laboratory or diagnostic services ordered through Journi Health:

If you request a refund within 48 hours of payment and testing has not commenced, we will provide a full refund.
After 48 hours from payment, refunds may be provided on a case-by-case basis at our sole discretion.
After one (1) year from payment, you are no longer eligible for any refund, including for unused testing services.
Unused testing services are forfeited and do not roll over to a subsequent period.

4. One-Time Product Purchases

For one-time product purchases (non-subscription):

Unopened, non-prescription products may be returned within 30 days of delivery for a full refund of the product price, excluding shipping.
Prescription products cannot be returned or refunded once dispensed.
To initiate a return, contact support@healthjourni.com with your order number and reason for return.

5. Consultations

Consultation fees are generally non-refundable once a consultation has been completed. If a consultation was not completed due to a technical failure on our end, please contact support@healthjourni.com within 7 days for a refund or rescheduling.

6. How Refunds Are Processed

Approved refunds will be issued to the original payment method within 5–10 business days. We are not responsible for delays caused by your bank or payment card issuer. If you paid via subscription through a third-party payment plan, refund terms may be governed in part by that provider’s policies.

7. Disputes and Chargebacks

If you have a billing concern, please contact us at support@healthjourni.com before initiating a chargeback with your card issuer. We will make every effort to resolve your concern promptly. Initiating a chargeback without first contacting us may delay resolution and could result in suspension of your account.

8. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be posted on this page with an updated effective date. Material changes will be communicated to active subscribers by email.

Contact Us

For any questions about this Policy, or to request a cancellation or refund:

Email: support@healthjourni.com
Phone: 1 (866) 525-3777 (Monday–Friday, 9 AM–5 PM)
Online: www.healthjourni.com/contact

Journi Health | www.healthjourni.com/refund-policy | Last updated: June 19, 2026