Last updated: July 31, 2026

This Shipping Policy explains how orders placed through www.healthjourni.com are processed, shipped, tracked, and delivered. Prescription products may be fulfilled and shipped by an independent licensed pharmacy. Shipping availability and requirements may vary by product, pharmacy, destination, and applicable law.

1. Order Processing

Order processing times vary based on the product or service ordered. Prescription products cannot be processed until a licensed healthcare provider has completed any required evaluation, determined that treatment is appropriate, and issued a valid prescription.

Orders may also be delayed while payment, identity, address, clinical information, prescription details, inventory, or other required information is verified. An estimated shipment or delivery date shown during checkout or in your account is an estimate only and is not guaranteed.

2. Shipping Methods and Carriers

Journi Health, its fulfillment partners, and participating pharmacies may select the shipping carrier and service level used for an order. The carrier may vary depending on the product, destination, package requirements, temperature-control requirements, and carrier availability.

Expedited or overnight shipping is available only when expressly offered at checkout or otherwise confirmed in writing. Selecting or paying for an expedited service does not shorten any clinical review, prescription approval, pharmacy processing, or order-verification period.

3. Shipping Charges

Any shipping and handling charges will be disclosed before you complete your purchase. Shipping charges may vary by product, destination, service level, fulfillment partner, or pharmacy. Journi Health may add, remove, increase, or decrease shipping charges from time to time, but the applicable charge will be shown before purchase.

Unless expressly stated otherwise, promotional discounts, account credits, or referral rewards do not apply to shipping and handling charges.

4. Delivery Estimates

Delivery times vary based on the carrier, destination, weather, holidays, supply-chain conditions, pharmacy processing, and other circumstances outside Journi Health’s control. Once a package has been transferred to the carrier, the carrier’s tracking information generally provides the most current delivery estimate.

Journi Health does not guarantee a specific shipment or delivery date. Carrier delays do not automatically qualify an order for a refund, replacement, or credit, although Journi Health may review concerns on a case-by-case basis.

5. Tracking Your Order

When tracking is available, you will receive shipment information by email, text message, or through your Journi Health account after the order has shipped. You are responsible for ensuring that your email address, mobile number, shipping address, and other account information are accurate and current.

Tracking may not update immediately after a label is created. A tracking status showing that a label has been created does not necessarily mean the carrier has received the package.

6. Shipping Address and Address Changes

Please review your shipping address carefully before submitting an order. Changes requested after an order begins processing may not be possible, particularly for prescription products.

Journi Health, the dispensing pharmacy, and the carrier are not responsible for delays, loss, or delivery failure caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer. Additional charges may apply if an order must be reshipped because of an address error.

7. P.O. Boxes and Restricted Delivery Locations

Some products may be eligible for delivery to a P.O. box when supported by the applicable carrier. Temperature-sensitive medications, injectable medications, or other products requiring special handling may not be shipped to P.O. boxes, General Delivery addresses, package-forwarding services, or other locations where timely and secure delivery cannot be confirmed.

Journi Health may restrict shipping to certain states, territories, or addresses based on product availability, pharmacy licensure, provider licensure, carrier limitations, or applicable law.

8. Temperature-Sensitive and Injectable Medications

Temperature-sensitive medications may be shipped in insulated packaging with cooling materials or other temperature-control components. Packaging, refrigerants, and shipment methods may vary by pharmacy and product.

You should retrieve temperature-sensitive medication promptly after delivery and follow the storage instructions supplied by the dispensing pharmacy or shown on the prescription label. Do not use medication that appears damaged, compromised, or improperly stored without first contacting the dispensing pharmacy or Journi Health support for guidance.

Delivery to a secure location where the package can be retrieved promptly is strongly recommended. Journi Health cannot guarantee that a carrier will follow special delivery instructions.

9. Discreet Packaging

Orders are generally shipped in discreet packaging. The exterior package may display the name or branding of Journi Health, a fulfillment partner, or the dispensing pharmacy as required for shipping, regulatory, safety, or return-address purposes. The exact packaging format may vary based on product type, availability, and shipping requirements.

10. Split Shipments

Items in the same order may be shipped separately when they are fulfilled by different pharmacies or vendors, have different processing requirements, or require different shipping conditions. Separate tracking information may be provided for each shipment.

11. Lost, Delayed, Damaged, or Misdelivered Packages

If tracking shows no movement for an extended period, indicates delivery but you cannot locate the package, or the package arrives damaged, contact Journi Health support promptly. You may be asked to confirm your shipping address, provide photographs, check with household members or neighbors, contact the carrier, or complete a carrier or pharmacy investigation.

Replacements, credits, or other remedies are not automatic and will be determined on a case-by-case basis based on the product, prescription status, tracking history, carrier findings, pharmacy requirements, applicable law, and other relevant circumstances. For safety and legal reasons, certain prescription products cannot be returned or reused after shipment.

12. Risk of Loss

Unless otherwise required by applicable law or expressly stated in writing, title to and risk of loss for products pass as provided in the applicable terms of sale and the shipping arrangement used for the order. Nothing in this section limits any non-waivable rights available to you under applicable consumer-protection law.

13. Contact Us

For questions about shipping, tracking, or delivery, contact the Journi Health Customer Help Center at support.healthjourni.com. For legal questions regarding this policy, email legal@healthjourni.com.